Store regulations

STORE REGULATIONS

HEKO online store regulations

The regulations set forth the rules of concluding sales agreements by the store and contain the most important information on the Seller, store and Consumer's rights.

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Purchases in the Store
§ 5 Payments
§ 6 Order processing
§ 7 Right to withdraw from the contract
§ 8 Exceptions to the right of withdrawal from the contract
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations
Appendix no. 1: Withdrawal form template

§1 DEFINITIONS

Business days - days from Monday to Friday, except for public holidays
Account - free function of the Store, governed by separate regulations (the service provided via electronic means), allowing the Buyer to set up its individual Account in the Store
Consumer - the Consumer within the meaning of the provisions of the Civil Code
Buyer - each entity making purchases in the Store
Regulations - these regulations
Store - the HEKO online store run by the Seller at the following address https://e-heko.com
Seller - HENRYK KONRAD KONIECZNY, an entrepreneur running an economic activity under the business name of HENRYK KONIECZNY Zakład Tworzyw Sztucznych i Wyrobów Różnych "HEKO", entered into the Central Registration and Information on Business (CEIDG) kept by the minister in charge of economic affairs and keeping the Central Registration and Information on Business (CEIDG), tax ID no. (NIP) 7680000266, business ID no. (REGON) 004713599, ul. Osnowa 61, 26-260 Czermno, Poland

§2 CONTACT WITH THE SELLER

  1. Postal address: ul. Osnowa 61, 26-260 Czermno, Poland
  2. E-mail address: shop@e-heko.com
  3. Telephone: +48 44 787 30 00

§3 TECHNICAL REQUIREMENTS

  1. For the proper functioning of the Store, it is needed to have:
    • a device with access to the Internet
    • a web browser supporting JavaScript and cookies.
  2. Apart from the requirements specified in section 1, an active e-mail account is needed to place an order.

§4 PURCHASES IN THE STORE

  1. Prices of goods that are visible in the Store are total prices for goods including VAT.
  2. The Seller notes that a total order price consists of a price for goods and, if applicable, goods delivery costs indicated in the Store.
  3. Goods to be purchased should be added to the cart in the Store.
  4. Then, the Buyer chooses the following options available in the Store: goods delivery method and order payment method. The Buyer also provides data necessary to process the order placed.
  5. An order is placed when its content is confirmed and the Regulations are accepted by the Buyer.
  6. Order placing is tantamount to concluding a sales contract between the Buyer and the Seller.
  7. The Seller will provide the Consumer with a sales contract conclusion confirmation on a durable medium not later than at the moment of delivering the goods.
  8. The Buyer may register itself in the Store, i.e. set up the Account, or make purchases without registration by providing its data in each order, if any.

§5 PAYMENTS

  1. The Buyer may pay for the placed order in the following manner:
    1. by ordinary transfer to the Seller's bank account,
    2. via a payment platform:
      • dotpay
      • paypal
    3. cash on delivery, i.e. in cash at the moment of delivering the goods to the Buyer,
    4. by card or in cash at the moment of personal collection of the goods.
  2. If the Buyer chooses to pay in advance, a payment for the order has to be made within 14 business days of the date of placing the order.
  3. The Seller informs the Buyer in the case of certain payment methods, due to their specific nature, i.e. when the Buyer has to pay for the order using this method only directly after placing the order.
  4. By making purchases in the Store, the Buyer accepts that electronic invoices may be issued by the Seller. The Buyer has the right to withdraw its acceptance.

§6 ORDER PROCESSING

  1. The Seller is obliged to deliver goods free from defects.
  2. The order completion date is indicated in the Store.
  3. If the Buyer has chosen a payment in advance method, the Seller will start processing the order after a payment has been made.
  4. If, as part of one order, the Buyer has purchased goods with various processing dates, the order will be completed within the time limit applicable for the goods with the longest completion deadline.
  5. A delivery is made in the territory of the countries of:
    • the European Union
  6. The goods purchased in the Store are delivered according to the method of delivery chosen by the Buyer:
    1. via courier shipment
  7. The Buyer may collect the goods in person in the company's seat during its working hours.
  8. If the Buyer has chosen personal collection, the goods will be ready for collection on the indicated order completion date. If the Seller has indicated a goods shipment date - on that date.

§7 RIGHT TO WITHDRAW FROM THE CONTRACT

  1. The consumer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without stating any reason.
  2. The deadline for withdrawing from the contract expires after 14 days from the date:
    1. on which the Consumer took the possession of the goods or on which a third party designated by the Consumer, other than a carrier, took the possession of the goods;
    2. on which the Consumer took the possession of the last item or on which a third party designated by the Consumer, other than a carrier, took the possession of the last item, in the case of a contract imposing an obligation to transfer the ownership to many items which are delivered separately;
    3. on which a contract is concluded - in the case of a contract for the provision of digital content.
  3. The Consumer may exercise its right to withdraw from the contract, provided that it informs the Seller, using the data provided in § 2 of the Regulations, of its decision to withdraw from the contract by way of an unambiguous declaration (e.g. a letter sent by post or information sent by e-mail).
  4. The Consumer may use the withdrawal form template presented at the end of the Regulations, but it is not obligatory to use the said template.
  5. In order to meet the deadline for the withdrawal from the contract, the Consumer has to send information on the exercise of its right to withdraw from the contract before the expiry of the deadline for the withdrawal from the contract. 

    EFFECTS OF WITHDRAWAL FROM THE CONTRACT
  1. If the Buyer withdraws from the concluded contract, the Seller reimburses the Consumer all payments received from the Consumer, including the costs of delivery of the goods (except for additional costs resulting from the method of delivery chosen by the Consumer - other than the cheapest ordinary method of delivery offered by the Seller), immediately, but in any case not later than within 14 days of the date on which the Seller was informed of the Consumer's decision on the exercise of its right to withdraw from the contract.
  2. The Seller will reimburse payments using the same methods of payment as those used by the Consumer in the initial transaction, save as the Consumer agrees to another solution; in any case, the Consumer will not incur any fees in connection with reimbursement.
  3. The Seller may withhold the reimbursement of payment until it obtains the goods or until it obtains the proof of sending the goods, whichever occurs first.
  4. The Seller requests that the goods be returned to the following address: ul. Osnowa 61, 26-260 Czermno, immediately, but in any case not later than within 14 days of the date on which the Consumer informed the Seller of withdrawal from the sales contract. The time limit is met, if the Consumer sends the goods before the lapse of 14 days.
  5. The Consumer bears direct costs of the return of the goods.
  6. The Consumer is responsible only for the diminished value of the goods resulting from using the goods in a way different than it was necessary to ascertain the nature, features and functioning of the goods.
  7. If the goods, due to their nature, may not be sent in an ordinary manner by post, the Consumer will also have to bear direct costs of the return of the goods. The Consumer will be informed of the assessed amount of such costs by the Seller in the goods description in the Store or during placing an order.

§8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

  1. The Consumer does not have the right of withdrawal from the contract concluded at distance with regard to the contract:
    1. in which the subject matter of the service is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy its individual needs,
    2. in which the subject matter of the service is an item subject to rapid deterioration or having a short shelf-life,
    3. in which the subject matter of the service is an item delivered in a sealed package, which after opening the packaging cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery,
    4. in which the subject matter of the service are items which, after delivery, due to their specific nature, are inseparably connected to other items,
    5. in which the subject matter of the service are sound or visual recordings or computer software delivered in a sealed package, if the packaging has been opened after delivery,
    6. for the delivery of journals, periodicals or magazines, except for a subscription contract,
    7. in which a price or remuneration depends on fluctuations on the financial market, over which the entrepreneur does not exercise control and which may occur before the expiry of the deadline for withdrawal from the contract,
    8. for the delivery of digital content that is not saved on a tangible medium, if the fulfillment of the service started with the Consumer's express consent before the deadline for withdrawal and after being informed by the entrepreneur about the loss of the right to withdraw from the contract.
  2. The right of withdrawal from the contract concluded at distance may be exercised only by the Consumer.

§9 COMPLAINTS

  1. If the product has defects, the Buyer may lodge a complaint with regard to the defective product on the basis of a warranty governed by the Civil Code or under a guarantee, provided that a guarantee has been granted.
  2. As part of a warranty, the Buyer may, under the rules and on the dates specified in the Civil Code:
    1. make a statement about lowering a price,
    2. in the case of a significant defect - place a statement about withdrawal from the contract,
    3. request the replacement of an item for items free from defects,
    4. request the removal of the defect.
  3. The Seller requests that a complaint be sent on the basis of a warranty to the postal or electronic address indicated in § 2 of the Regulations.
  4. If it proves that it is necessary to deliver the defective goods to the Seller for the consideration of the complaint, the Buyer will be obliged to deliver the goods, in the case of the Consumer at the expense of the Seller, to the following address: ul. Osnowa 61, 26-260 Czermno.
  5. If additional guarantee has been grated for the goods, information on the guarantee and its terms and conditions is available in the product description in the Store.
  6. Complaints related to the functioning of the Store should be directed to the e-mail address indicated in § 2 of the Regulations.
  7. The complaint will be considered by the Seller within 14 days. 

    OUT-OF-COURT METHODS OF COMPLAINT CONSIDERATION AND ENFORCEMENT OF CLAIMS
  8. If the complaint procedure does not bring the result as expected by the Consumer, the Consumer may take advantage of the following options, in particular:
    1. Mediation conducted by the locally competent Voivodeship Commercial Inspection Office with which a petition for mediation should be filed. As a matter of principle, mediation proceedings are free of charge. The list of offices may be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
    2. Assistance of the locally competent permanent arbitration consumer court acting at the Voivodeship Commercial Inspection Office with which a petition for the consideration of the case before an arbitration court should be filed. As a matter of principle, mediation proceedings are free of charge. The list of courts may be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
    3. Free assistance of the local or poviat Consumer Ombudsman.
    4. Online ODR platform available at the following address: http://ec.europa.eu/consumers/odr/.

§10 PERSONAL DATA

  1. The Seller is the controller of personal data provided by the Buyer during the use of the Store's services.
  2. The Buyer's personal data is processed on the basis of the contract and for the purpose of performance of the contract according to the rules set forth in the General Data Protection Act (GDPR) of the European Parliament and of the Council. Detailed information on data processing by the Seller is included in the privacy policy published on the Store's website.

§11 RESERVATIONS

  1. The provision by the Buyer of the content of illegal nature is prohibited.
  2. An order placed with the Store constitutes a separate sales contract each time and requires separate acceptance of the regulations. The contract is concluded for the time and for the purpose of order processing.
  3. Contracts concluded under these Regulations are concluded in the Polish language.
  4. In the case of a dispute, if any, with the Buyer not being the Consumer, the competent court will be the court having jurisdiction over the registered office of the Seller.
  5. No provision of these Regulations excludes or limits in any manner the rights of the Consumer resulting from the provisions of law.
  6. Provisions related to the goods apply accordingly to digital content, save as the Regulations govern such issues separately.

Appendix no. 1 to the Regulations

The withdrawal form template that may be used by the Consumer (but it is not obligatory to use the template) may be found at the following address here.

 

Account Regulations

Account Regulations in the HEKO store

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Account
§ 5 Complaints
§ 6 Personal data
§ 7 Reservations

§1 DEFINITIONS

Account - free function of the Store (service), governed by these regulations, allowing the Buyer to set up its individual Account in the Store
Buyer - each entity buying in the Store
Store - the HEKO online store run by the Seller at the following address https://e-heko.com
Seller - HENRYK KONRAD KONIECZNY, an entrepreneur running an economic activity under the business name of HENRYK KONIECZNY Zakład Tworzyw Sztucznych i Wyrobów Różnych "HEKO", entered into the Central Registration and Information on Business (CEIDG) kept by the minister in charge of economic affairs and keeping the Central Registration and Information on Business (CEIDG), tax ID no. (NIP) 7680000266, business ID no. (REGON) 004713599, ul. Osnowa 61, 26-260 Czermno

§2 CONTACT WITH THE SELLER

  1. Postal address: ul. Osnowa 61, 26-260 Czermno
  2. E-mail address: shop@e-heko.com
  3. Telephone: +48 44 787 30 00

§3 TECHNICAL REQUIREMENTS

  1. For the proper functioning and setting up the Account, it is needed to have:
    • an active e-mail account
    • a device with access to the Internet
    • a web browser supporting JavaScript and cookies.

§4 ACCOUNT

  1. Setting up the Account is completely voluntary and depends on the will of the Buyer.
  2. The Account allows the Buyer to take advantage of additional possibilities, such as: browsing the history of orders placed by the Buyer with the Store, checking an order status or independent edition of Buyer's data.
  3. In order to set up the Account, the relevant form should be completed in the Store.
  4. At the moment of setting up the Account, a contract in the scope of maintaining the Account is concluded under the principles indicated in the Regulations, for the indefinite period of time, between the Buyer and the Seller.
  5. The Buyer may, at any time, without bearing any costs, decide not to use the Account.
  6. In order to stop using the Account, the Buyer has to send its decision to the Seller to the following e-mail: shop@e-heko.com, which will result in immediate removal of the Account and termination of the contract in the scope of maintaining the Account.

§5 COMPLAINTS

  1. Complaints related to the functioning of the Account should be directed to the following e-mail shop@e-heko.com.
  2. The complaint will be considered by the Seller within 14 days. 

    OUT-OF-COURT METHODS OF COMPLAINT CONSIDERATION AND ENFORCEMENT OF CLAIMS
  3. If the complaint procedure does not bring the result as expected by the Consumer, the Consumer may take advantage of the following options, in particular:
    1. Mediation conducted by the locally competent Voivodeship Commercial Inspection Office with which a petition for mediation should be filed. As a matter of principle, mediation proceedings are free of charge. The list of offices may be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
    2. Assistance of the locally competent permanent arbitration consumer court acting at the Voivodeship Commercial Inspection Office with which a petition for the consideration of the case before an arbitration court should be filed. As a matter of principle, mediation proceedings are free of charge. The list of courts may be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
    3. Online ODR platform available at the following address: http://ec.europa.eu/consumers/odr/.

§6 PERSONAL DATA

  1. The Seller is the controller of personal data provided by the Buyer during the use of the Store's services.
  2. The Buyer's personal data is processed on the basis of the contract and for the purpose of performing the contract according to the principles specified in the General Data Protection Regulation (GDPR) of the European Parliament and of the Council (EU). Detailed information on data processing by the Seller is included in the privacy policy published on the Store's website.

§7 RESERVATIONS

  1. The provision by the Buyer of the content of illegal nature is forbidden.
  2. The contract in the scope of maintaining the Account is concluded in the Polish language.
  3. For important reasons, referred to in section 4, the Seller has the right to change these Account Regulations.
  4. The important reasons, referred to in section 3, are:
    1. the necessity to adapt the Store to the provisions of law applicable to the activity of the Store,
    2. improvement of safety of the provided service,
    3. change of the functionality of the Account that requires modification of the Account Regulations.
  5. The Buyer will be informed of the planned change of the Account Regulations, at least 7 days before the effective date of the change, via e-mail sent to the address assigned to the Account.
  6. If the Buyer does not accept the planned change, it should inform the Seller of this fact by sending an appropriate message to the Seller's e-mail shop@e-heko.com, which will result in the termination of the contract in the scope of maintaining the Account upon the effective date of the planned change or earlier, if the Buyer requests so.
  7. If the Buyer does not object to the planned date by the effective date of the change, it is assumed that the Buyer has accepted the change, which does not constitute any obstacle for terminating the contract in the future.
  8. In the case of a dispute, if any, with the Buyer not being the Consumer, the competent court will be the court having jurisdiction over the registered office of the Seller.
  9. No provision of these Regulations excludes or limits in any manner the rights of the Consumer resulting from the provisions of law.

 

Regulations of the HEKO Store Newsletter

§1 DEFINITIONS

Newsletter - the service provided free of charge via electronic means, due to which the Service User may obtain from the Service Provider, by electronic means, the previously ordered messages related to the Store, including information on offers, promotions and new products in the Store. 
Store - the HEKO online store run by the Service Provider at the following address https://e-heko.com
Service Provider - HENRYK KONRAD KONIECZNY, an entrepreneur running an economic activity under the business name of HENRYK KONIECZNY Zakład Tworzyw Sztucznych i Wyrobów Różnych "HEKO", entered into the Central Registration and Information on Business (CEIDG) kept by the minister in charge of economic affairs and keeping the Central Registration and Information on Business (CEIDG), tax ID no. (NIP) 7680000266, business ID no. (REGON) 004713599, ul. Osnowa 61, 26-260 Czermno. 
Service User - each entity using the Newsletter service

§2 Newsletter

  1. The Service User may voluntarily use the Newsletter service.
  2. In order to use the Newsletter service it is necessary to have a device with a web browser in the latest version that supports JavaScript and cookies, with access to the Internet network, and an active e-mail account.
  3. E-mail messages sent as part of that service will be transmitted to the e-mail address provided by the Service User at the moment of subscribing to the Newsletter.
  4. In order to conclude the contract and subscribe to the Newsletter service, the Service User - in the first step - provides in the designated place its e-mail address, to which it wishes to obtain messages sent as part of the Newsletter. Then, the Service Provider will send to the e-mail address, provided by the Service User in the first step, a message verifying an e-mail address which will contain a link to confirm the will of subscription to the Newsletter by the Service User. Once the will to subscribe to the Newsletter has been confirmed by the Service User, a contract for the provision of the service is concluded and the Service Provider will commence providing the service for the benefit of the Service User.
  5. Messages sent as part of the Newsletter will contain information on a possibility to unsubscribe from the Newsletter, and a link used to make it.
  6. The Service User may unsubscribe from the Newsletter, without providing a reason and bearing any costs, at any time, using the option, referred to in section 5, or sending a message to the Service Provider's e-mail address: shop@e-heko.com.
  7. If the Service User uses the link for unsubscribing from the Newsletter or sends a message with a request to be unsubscribed from the Newsletter, it will result in immediate termination of the contract in the scope of the provision of the service.

§3 Complaints

  1. Complaints related to the Newsletter should be sent to the Service Provider's e-mail: shop@e-heko.com.
  2. The Service Provider will consider a complaint within 14 days of the date of obtaining a complaint notification.

§4 Personal data

  1. The Service Provider is the controller of personal data provided by the Service User in the course of using the Newsletter.
  2. The Service User's personal data is processed on the basis of the contract and for the purpose of performing the contract according to the principles specified in the General Data Protection Regulation (GDPR) of the European Parliament and of the Council (EU). Detailed information on data processing by the Seller is included in the privacy policy published on the Store's website.

§5 Final provisions

  1. The Service Provider reserves the right to change these regulations only for important reasons. The necessity to change the regulations due to modernisation of the Newsletter service or a change to the provisions of law, affecting the provision of the service by the Service Provider, are deemed to be important reasons.
  2. Information on the planned change to the regulations will be sent to the Service User's e-mail provided at the moment of subscribing to the Newsletter, at least 7 days prior to the change becoming effective.
  3. If the Service User does not object to the planned changes by the time they become effective, it is assumed that it has accepted them.
  4. If the Service User does not accept the planned changes, it should send information to the e-mail address of the Service Provider: shop@e-heko.com, which will result in termination of the contract for the provision of the service upon the effective date of the planned changes.
  5. The provision of content of illegal nature by the Service User is forbidden.
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